FAQs:

Q- How does Surat Textile Hub work?

Surat Textile Hub is an online based wholesaler trading in women clothing in India. First of all customer need to sign up/log in on website. We provide a platform to retailer or Wholesaler to purchase best products at wholesale rate from us. As soon as customer places order on our web site, Customer will get an email confirmation for that particular order.

Q- Is it safe to buy from Surat Textile Hub ?

Yes. It is the safest way to buy products on Surat Textile Hub . So if for some reason you place an order and you never get your products then Surat Textile Hub accepts full liability. Afterward, they handle dispute you. Surat Textile Hub wants to create an easy and safe buying experience for the customer.

Surat Textile Hub has 6 years of experience and without failure providing best service to customer across the world. Check our reviews here


Q- How to order?

Surat Textile Hub provides two types of order processing.
A. Online order (E.g. Add to cart and follow the steps)
B. Offline Order (E.g. WhatsApp, Telephonic conversation)


Q- What products does Surat Textile Hub have?

A. Sarees
B. Salwar Kameez
C. Dress materials
D. Kurtis
E. Printed Cotton
F. Lehenga
G. Readymade
H. Kids collection and many more…


Q- How to pay?

Surat Textile Hub online and offline modes for payment. Such as,
A. NEFT
B. Bank Transfer
C. Cash on delivery(COD)
D. Card Payment(Credit card/debit cards, Visa, Master card, Maestro cards etc.)
E. Western union, money gram & Ria money transfer
F. Paypal Payment


Q- How does Surat Textile Hub 's shipping work?

Surat Textile Hub Shipping varies and depends upon the weight of parcel and delivery location.




Q- Who are the shipping partners associated with Surat Textile Hub ?

Surat Textile Hub is associated with many of the logistic partners.
A. India Post
B. FedEx
C. Sky International
D. Aramex
E. Arihant International Courier
F. Mahavir Courier Service
G. DHL
I. Local Transport


Q- Does Surat Textile Hub provide Tailoring Facility?

Yes. Surat Textile Hub provides custom stitching options for the only product purchased from us. Customer need to pay the total amount for catalog and stitching charges first then after we will able to put your order in stitching.


Q- How long do items take time to ship?

Generally, not all the products you ordered are ready to ship. If some product is upcoming then it will take 8-10 days to get ready. After dispatching the product it depends on logistic which you have selected. (e.g. In India post it will take 10-12 business days to get your parcel delivered delivered, FedEx takes 6 to 7 business days in India.)


Q- Which currency is accepted for payment?

Surat Textile Hub accepts payment only in Indian rupees. If Customer is from foreign country our customer executive will help you out for converting currency in Indian rupees then customer can proceed for bank transfer.


Q- What if product goes out of stock?

If the item is out of stock and you try to order that product, the website will not let you do so. But In some cases, after placing an order the product goes out of stock the amount you paid will be refunded to you. Otherwise you can also select other catalog.


Q- Can I cancel my order and ask about refund?

Yes. We issue store credit which can be used for any future purchases. But in some Case, we refund only catalog amount.

(NOTE - Amount refund will be done with in 72 hours)


Q- My country is not in your list. Does it mean that you do not ship over there?

Mostly we have all countries in our list but in case if it is not in list please contact our customer care executive on [email protected], otherwise you can place order manually on +91 82382 50006


Q- What is the estimated weight for my product?

Every product has its approximate weight on the website's description panel.


Q- How to track an order?

After dispatching your goods we will provide a tracking id via e-mail or whatsApp to customer. For any help related to tracking number you can contact on +91 82382 50006 .


Q- Can anyone buy from Surat Textile Hub ?

Yes. Anyone can order from Surat Textile Hub . Surat Textile Hub is Surat based company where a single person can order directly from us in wholesale .


Q- How do I return defected/wrong product? What is the process?

You can mail us at [email protected] or call us on 8238250006 and our returns team will help you with the procedure to get the items back to us. Once we receive the package we will email you the full store credit voucher to purchase any other product from the website. It takes 15-20 business days to complete the process of refund through NEFT or same mode of payment. Also, the exchange will be done only once, after that no exchange or return can be done.


Q- Is shipping charge returned?

Shipping charge in any case is non-refundable. But in some case, we can refund only catalog amount not other charges.


Q- Can I get cash refund for my order?

No. once you get an order confirmation, we are unable to cancel the order. We issue store credit which can be used for any future purchases.


Q- Is there return policy in International shipments?

We are based in Surat, Gujarat and any shipments outside India we do not take it back. We can consider exchanging if the customer ships it back. Cost of reverse shipment will not be bear by the company.


Q- Do you provide warranty/guarantee for merchandise?

All our products are authentic and sourced directly from the vendors. In case you received a damaged piece we will give refund or replacement of that piece. If replacement is not possible then we will refund amount of that piece.There is no extra warranty associated with the products. If there is any it will be mentioned on the product page.


Q- Is shipping charge returned?

Shipping charge in any case is non-refundable.


International Customer

Company's Structure:

We are wholesaler and exporter of India wear women clothing like dress, saree, kurti, western, lehenga etc. we have 200+ brand catalogs at best company rate. We deliver in 42+ countries.


Benefits:

Q- If international customers buy from us what benefit they will get?

We can provide him good service and we will provide them priority. Our whole team is always connected with customer via WhatsApp. If customer has some queries and they try to connect us we will give priority to them and try to sort out them first. As we talk on benefits; Firstly, we deal with mostly all brands and provide best quality to our customers. Secondly, we are providing checking facility especially for our international customers. We are linked via WhatsApp right from placing the order till dispatching the parcel.


Shipping Method:

We will try to deliver parcel with best service provider with in lowest rate and less time than other supplier.


Stitching Benefits:

We provide our all customers self customization stitching service on catalogs bought from us. To know more about stitching rates please talk to our company's sales executive.



Taxes & Duties:

For international customers we send the package, but if the custom is applied for that country it needed to be paid by the customer and take the delivery for same. Company is not liable for any custom duties. Customer duties depends upon your nation rules and regulations. The information about customs, if applied will be informed via e-mail/call.


Contact us:

If customer has any issues regarding our product and services please write us on: [email protected]

Our executive's WhatsApp number: +91 82382 50006